Cancellation and Refund

The translation and proofreading services offered by us are cancellable/refundable. The specific terms as applicable to the refund policy are mentioned below:

•  If for any reason client cancels translation service or proof reading service or resume writing service or copywriting service immediately within an hour of booking the order, a flat fee of 30% of the entire amount of service will be deducted and remaining will be refunded.
• If the cancellation request comes after an hour of booking the order, management will decide the fee percentage depending on the work progress after consultation with expert. This can lead to deduction of a fee of maximum of 50% of the entire service cost.
• If the cancellation comes when work in progress is more than 50%, no refund will be possible.
• If the translation done is completely wrong or not as per the requirements initially stated, client will be eligible for a refund of 90% of the price agreed. Similarly, issues with proofreading service, resume writing service and copywriting service will result into an eligibility of refund of 90% of the price agreed. The decision will be made by management after discussing with client and the expert. Client has to accept the decision made by the management regarding the refund order.
• If the payment is made twice by mistake, we will refund the duplicate payment within 7 days of bringing the issue to our notice.
• The refund will be processed within 7 days after it is approved by the management. It will be done to the same account from which payment is received at the time of booking the service.

Shipping/Delivery Policy

Delivery of Work

• The delivery of work will be performed via email provided by the client while filling the order form on the website.
• Client is expected to check his/her junk/spam folder if the work is not received on time. Client is required to convey us immediately in case of non receipt of the document via email/live chat.
• We agree to deliver work on or before time as agreed upon. Should there been a delay in the delivery, deduction on the fee by a certain percentage as agreed upon will be applicable.
• We will not be liable for any kind of delay caused because of issue is at client end. This can be in the form of changes to the initial requirements given, or addition of new requirements, for any changes introduced by the client.

These terms and conditions are subject to change without prior notice.